True North Sanitation is a family-owned business. We collect only the information we need to provide your service, and we do not sell or share your personal information with third parties for marketing purposes.
1. Information We Collect
We collect information you provide directly to us when you sign up for service, contact us, or communicate with us. This may include:
- Name and service address
- Email address
- Phone number
- Billing information (processed securely through third-party payment processors — we do not store payment card data)
- Service preferences and correspondence
We also collect limited technical information when you visit our website, such as your browser type and pages visited, through standard web hosting logs.
2. How We Use Your Information
We use the information we collect to:
- Set up and manage your garbage collection service
- Send you service-related communications including pickup confirmations, schedule changes, and billing notices
- Send SMS notifications related to your service (see Section 3)
- Respond to your questions and requests
- Comply with legal obligations
We do not use your information for advertising or marketing purposes beyond direct communications about your True North Sanitation service.
3. SMS Communications
By providing your phone number, you consent to receive SMS text messages from True North Sanitation related to your service, including signup confirmations, pickup scheduling, and account updates.
- Message frequency varies based on your service activity.
- Message and data rates may apply depending on your carrier plan.
- You may opt out at any time by replying STOP to any message. You may reply HELP for assistance.
- We do not share your phone number with third parties for their marketing purposes.
4. Email Communications
We use your email address to send service confirmations, invoices, and other account-related communications. We do not send unsolicited marketing emails. You may contact us at service@truenorthsanitation.com to update your communication preferences.
5. Information Sharing
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service providers: We use third-party tools to help operate our business, including email delivery, SMS delivery, and payment processing. These providers are authorized to use your information only as necessary to provide services to us.
- Legal requirements: We may disclose information if required by law or in response to valid legal process.
6. Data Retention
We retain your information for as long as you are a customer and for a reasonable period afterward as required for billing, legal, and operational purposes. You may request deletion of your data by contacting us directly.
7. Your Rights
You may contact us at any time to:
- Access or correct the personal information we hold about you
- Request deletion of your personal information
- Opt out of SMS or email communications
To exercise any of these rights, contact us at service@truenorthsanitation.com or (612) 208-8066.
8. Security
We take reasonable steps to protect your personal information from unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Continued use of our services after changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: service@truenorthsanitation.com
- Phone: (612) 208-8066
- Mailing address: True North Sanitation, PO Box 153, Albertville, MN 55301